Frequently Asked Questions (FAQs)
We at Free Factor are more than happy to provide support for everyone. In order to get you the fastest response time, we have put the answers to the most commonly asked questions we receive so we can get you headed in the right direction as soon as possible! If you don't find the answer to your question below, please feel free to contact us by logging into your account, then submitting a help ticket via the Support tab.
My Account
Where do I find my referral link?
How do I refer someone so I can get the prize?
How do I change my PayPal address at Free Factor?
Offers and Crediting
How do credits work? What does it mean when it says I need "100 credits?"
I completed an offer, but it is not showing any credit for it in my statistics page. Why?
I completed an offer, but did not get credit. How do I get the credit?
Prizes
How do I see a list of the prizes currently available?
Once I have met the requirements, how do I claim my prize?
Once I submit an order, how long does it take to get paid?
Support
My question is not answered above. How do I get help?
My Account
Where do I find my referral link?
Your referral link, which is used to refer others to Free Factor, is located on your Status page. Your user ID is embedded within the link so as to make sure the new referral is credited to you.
How do I refer someone so I can get the prize?
First, your referral must click your referral link. Simply copy and paste your link from the Status page into an email, blog, website, or ad so it can be clicked on by your referrals. To count as a referral towards a prize, they must also complete enough offers to reach 100 credits. You will be automatically credited when they have completed enough offers.
How do I change my PayPal address at Free Factor?
Log into your account at http://TwentyBucks.FreeFactor.com then click on the Profile tab. Change your PayPal email in the boxes provided.
Log into your account at http://TwentyBucks.FreeFactor.com then click on the Profile tab. Change your password in the boxes provided.
Offers and Crediting
How do credits work? What does it mean when it says I need "100 credits?"
Each of the offers on the Offers page is worth a certain number of credits. Some are worth 50 credits, some worth 30 credits, and some worth 25 credits. In order to go green, you need to complete enough of the offers that total 100 credits. For example you might complete four offers, each worth 25 credits for a total of 100 credits. You can choose any combination as long as they add up to at least 100 credits.
The credit for each offer is listed below each offer's image next to Credit Value.
I completed an offer, but it is not showing any credit for it in my statistics page. Why?
Crediting for an offers is automated and depends on many factors. Most of the time, an offer that says it is "instant" will credit within a few minutes. When clicking on and completing offers on FreeFactor, please make sure to have you cookies enabled. Additionally, once you complete an offer, allow the thank you page to load completely before closing out of the screen. Lastly, you cannot complete the same offer twice, therefore you will not receive credits for an offer that you have already completed in the past.
I completed an offer, but did not get credit. How do I get the credit?
Although offer crediting is automated, occasionally things can happen that either cause a delay in the crediting or just may cause it to not credit at all.
The first thing you should do is check the offer on the Offers tab and see how long it says it takes to credit. Some offers only credit once a day or even once a week.
The next thing to do is to wait and give it time in case it is just slow to credit. Even offers that credit instantly will occasionally take a few hours to credit.
Prizes
How do I see a list of the prizes currently available?
If you are not logged in at http://TwentyBucks.FreeFactor.com, then visit http://TwentyBucks.FreeFactor.com and click the View Offers tab. If you are logged in, then click on the Prizes tab.
If I change my mind and want a different prize than the one I originally chose, can I change it? If so, how do I change it?
Yes! You can change it as many times as you like, until you have met the requirements for the prize and request it in the Orders tab. To change your desired prize, simply go to the Status tab and click on the Change Your Prize link located on the left side of the page under the graphic of the current selected prize. Next, click on the prize you want, then click on the Change Prize button on the bottom of that page.
The first step is to join the TwentyBucks.FreeFactor.com, then complete 100 credits worth of offers. You can also use your referral link to refer others to do the same. The number of referrals required varies with the prize, and can be seen on the main page.
Once I have met the requirements, how do I claim my prize?
To claim a prize, log into your account, then click on the Order tab. If you have met the requirements for your selected prize, you will be able to complete the form. Simply complete the form, then click the Place Order button at the bottom of the page
Once I submit an order, how long does it take to get paid?
Orders are typically reviewed, approved and paid via PayPal in about two business days.
Support
My question is not answered above. How do I get help?
Log into your Free Factor account and click on the Support tab to submit a help ticket. We'll be more than happy to assist!